• With fairness
• With dignity
• With privacy

• What your rights are
• What’s happening in the case
• When court hearings are scheduled
• If the suspect is arrested or released
• If there is a plea deal
• If the defendant escapes or is transferred

• Court hearings
• Sentencing
• Post-conviction hearings
• Any other proceeding the victim is allowed to attend

• Sentencing
• Release hearing
• A meeting with the prosecutor to go over the plea

• Protection from the defendant
• No-contact orders
• Steps to reduce interaction with the defendant in court
• Safety notifications if the defendant is released

• Medical bills
• Stolen/damaged property
• Lost wages/traveling expenses
• Counseling costs
• Crime scene clean up
• Funeral costs

• The defense attorney
• The defendant
• Anyone representing the defendant

• Your address
• Your phone number
• Medical records
• Counseling records
• Photographs of your body

• Be notified of release, escape, or death in custody
• Attend and speak at parole hearings
• Be informed of sentence changes
• Be notified when the defendant completes the sentence

Our mission is to empower sexually, physically abused, neglected individuals, children, and non-offending family members. Our goal is to aid them in healing from trauma and help them receive justice. We strive to respect victims, reduce trauma, lower chances of re-victimization, and improve victim’s lives.

Our team is built to include our director, a forensic interviewer, a family advocate, and two counselors.

Forensic Interviews:

Successful prosecution of child abuse cases begins with a thorough investigation. At the core of that investigation, the ability to ensure the safety and protection of children often starts with the initial forensic interview. Forensic interviewers provide children with a safe place to share their stories in their own words to experts who will listen to them, protect them and help them heal.

Professionals trained in Forensic Interviews ask child victims a series of unbiased, non-leading questions to gather information about the abuse in age and developmentally appropriate manner. During the interview, the child and the interviewer meet one-on-one. Our partners observe the interview through a live video feed.

Before centers like the Navajo County Family Advocacy Center, children repeatedly re-lived the trauma of abuse by detailing their abuse on separate occasions to multiple professionals. Our forensic interviews minimize trauma by ensuring that the child provides their statement one time to one trained professional.

Medical Exams:

Medical exams are available to children at our Show Low FAC through a partnership with Summit Healthcare Regional Medical Center. Pediatric Sexual Assault Nurse Examiners perform our exams. The purpose of the medical exam is to determine the health and well-being of the victim and collect samples needed for analysis, diagnosis, and treatment. Crime victims who have experienced some form of assault, be it physical, sexual, or both, are eligible for these exams.

Website: https://www.ncfac.org/

View and/or Download Parent Guide

View and/or Download Victim Compensation Application

View and/or Download Victim Impact Statement

Our agency provides 24-hour crisis response, ensuring that victims have access to support at any time. During regular business hours, each advocate is “on call” for a specific portion of the county, allowing us to respond quickly and efficiently based on location. After hours, one advocate covers the entire county on a rotating schedule—typically a five-week rotation—so there is always someone available overnight. This structure ensures consistent coverage while balancing the workload among advocates.

We respond whenever law enforcement calls us to assist. This may happen when a victim specifically asks for an advocate or when immediate support is needed for a forensic interview, a SANE exam, transportation, emergency shelter, or other urgent safety needs. Our role is to meet victims where they are—often in moments of crisis—and provide emotional support, information, safety planning, and help navigating next steps. The goal of our crisis response system is to make sure no victim faces an emergency situation alone.

All of our advocates are extensively trained in trauma-informed care, ensuring that every interaction prioritizes safety, dignity, and empowerment. We understand how trauma affects communication, memory, and decision-making, and we tailor our approach to meet each person’s emotional and physical needs. Our team participates in ongoing professional development, attending regular trainings, workshops, and certifications to stay current with the best practices in victim services, crisis intervention, cultural responsiveness, and forensic protocols. This commitment to continuous learning helps us provide the highest-quality support and ensures that victims receive compassionate, knowledgeable, and effective care at every stage of the process.

Victim Compensation is a program that can help to relieve crime victims of some of the financial stress they experience when victimized. The State of Arizona collects fines from convicted felons, unclaimed restitution, court-imposed fines, and inmate work fees to fund the program. The Victim Compensation Board, composed of local volunteers, reviews submitted claims and disburses available funds to victims.

The Victim Compensation Program can cover crime-related expenses for (up to $25,000):

• Medical costs (including traditional healing)
• Mental health counseling (up to $5,000)
• Funeral costs (up to $10,000)
• Travel costs (up to $2,000)
• Crime scene clean up

Does NOT cover attorney costs, property loss or repair, pain and suffering, victimization of a person who is incarceration.

Contact Jennifer Oldham if you have any questions or concerns:

• 928-524-4332 jennifer.oldham@navajocountyaz.gov

Website: Home Page - VCompWarehouseMaster

Victim Compensation Application

Restitution is money that a court orders the defendant to pay to the victim to compensate for specific financial losses caused by the crime. It can cover things like medical bills, counseling costs, lost wages, damaged or stolen property, and sometimes expenses related to participating in the criminal case (such as travel to court). Restitution is not meant to punish the offender—that’s what fines are for—but to help make the victim financially whole again. Only losses that can be clearly connected to the crime and documented with receipts or estimates can be requested. When the victim is thinking of replacing any stolen or damaged property, it is important for them to remember to find the exact or closest to the exact item. For example, if the defendant broke the victim’s phone, the exact phone expense should be turned in. Restitution would not cover a phone upgrade.

Victims will submit proof to the Navajo County Attorney’s Office through the victim advocate. The proof can range from receipts, quotes, estimates, invoices, etc. Victims should keep track of any and all “proof” that relate to the out of pocket costs that are or will be experienced. Once everything is turned into the advocate, it can be requested by the prosecutor that the defendant pay restitution. The judge would order what is appropriate. At times, the defendant may choose to contest the amount being requested which would require the victim to explain the proof to the court and leave it up to the court’s discretion.

Download or View Restitution Request Form

In Arizona, a protective order, often called an Order of Protection or an Injunction Against Harassment (though commonly referred to as a Restraining Order), is a court order that restricts someone from contacting, threatening, or coming near you if you’re experiencing or fearing harm. To get one, you file a petition at a court describing the harassment, threats, or violence, and a judge may issue the order the same day if they believe you need immediate protection. Having a protective order can create a legal barrier between you and the other person, giving police the authority to arrest them if they violate the order, and helping establish a record of abuse, harassment, or stalking.

While it can provide those things, there is the possibility that it may escalate tension with the other person. This is only a piece of paper and unfortunately in this case, we all have free will. This does not guarantee physical safety. In addition to getting a protective order, it is important to look into additional safety measures (cameras, new locks, notifying trusted neighbors, etc.). It is also important to note that law enforcement may choose not to do anything with the report depending on circumstances, if that is the case, please don’t be discouraged and continue to report. The multiple reports build the pattern and possibly further a future case.

An Order of Protection is ordered for 2 years for those in a domestic violence relationship as covered under ARS 13-3601. An Injunction Against Harassment is ordered for 1 year for those that are being harassed by an individual that is not covered under ARS 13-3601. Once the order has expired, the plaintiff or victim can refile with NEW incidents that have happened during the past year.

In some circumstances, a victim can be eligible for a Lifetime Injunction Order through Kayleigh’s Law. To be eligible, the defendant must be convicted of at least one of the following.

• Dangerous offense as defined by A.R.S. 13-105
• Serious offense or violent or aggravated felony as defined by A.R.S 13-706(F)
• Sexual offense as set forth in A.R.S. 13-1401 to 13-1428, or
• Sexual exploitation of a child offense as set forth in A.R.S 13-3551 to 13-3562
• Strangulation (a form of aggravated assault) as set forth in A.R.S. 13-1024(B)
• Stalking as set forth in A.R.S. 13-2923

If you want to request this protective order, please contact your victim advocate to go over eligibility in more detail along with the next steps.

Website: https://azpoint.azcourts.gov/

Download and/or View: Domestic Violence Safety Planning Document

Navajo County Victim Services Crisis Line: 928 524-4026 – 24 Hour Crisis Line

Services Offered: Crisis response to individuals facing an immediate crisis and emotional distress and provide necessary transportation, explanation of victims’ rights, victim compensation, referrals to local resources, and courtroom advocacy.

Website: https://www.navajocountyaz.gov/224/Victims-Witness-Services

White Mountain Safe House: 928-892-5852 – 24 Hour Hotline

Services Offered: Emergency shelter for domestic violence victims and helping them get on their feet.

Alice’s Place: 928-289-3003 – 24 Hour Crisis Line

Services Offered: Emergency shelter for domestic/sexual violence victims and helping them get on their feet.

Website: https://alicesplace.org/

Eve’s Place: 623-537-5380

Services Offered: Headquarters in the West Valley of Maricopa County. Eve’s Place has a mobile advocacy program, shelter program, services to victims of sexual and teen dating abuse.

Website: https://www.evesplace.org/

Southern Arizona Legal Aid: 520-623-9461 or 800-248-6789 – 24 Hour Legal Hotline

Services Offered: Legal advice over the phone, guidance on a victims next steps, safety planning, obtaining protective orders, and representation in court.

Website: https://www.sazlegalaid.org/connect-with-us/

ACESDV Legal Advocacy Hotline: 800-782-6400 or 602-279-2900

Services Offered: Information concerning how to navigate the legal system, your rights, resource and referral, and safety planning

Website: https://acesdv.org/

RAINN: 800-656-HOPE (4673)

Services Offered: Support with finding local resources, understanding the law, basic information about medical concerns, and finding a local health facility that is trained in sexual assault

Website: https://rainn.org/

Download and/or View: Domestic Violence Safety Planning Document

Heather Rogers
*FAC Contracted*
928-457-7058
Local
Accepts Insurance
Focus: All ages; Play Therapy

Claudia Howard
*FAC Contracted*
928-243-5351
Local & Telehealth
Accepts Insurance
Focus: All ages; EMDR

Tammy Ricci
928-242-1887
Local & Telehealth
Accepts Insurance
Focus: Pediatric Trauma

Darwin West
928-243-5558
Local
Does not Accept Insurance
Focus: Marriage & Family

ChangePoint
928-537-2951
Local
Accepts Insurance
Focus: All Ages

COPA
928-725-5100
Local
Accepts Insurance
Focus: All Ages

Mountain Strong
928-235-0422
Local
Accepts Insurance
Focus: All Ages

Mindy Newman
928-532-5838
Local
Does Not Accept Insurance
Focus: Psychiatric Nurse Practitioner

Jennifer Rivera
928-275-3015
Local
Does Not Accept Insurance
Focus: All Ages

Sarah Simpson
928-275-4066
Local & Telehealth
Accepts Insurance
Focus: Complex Trauma

Shane Luck
480-510-6780
Local
Does Not Accept Insurance
Focus: All Ages

Jose Garcia
928-368-2873
Local
Does Not Accept Insurance
Focus: All Ages

Leslie Keene
928-421-4437
Local
Does Not Accept Insurance
Focus: All Ages

Download and/or View Terminology Victims Law Book

Download and/or View Criminal Justice Flowchart

Download and/or View Blank Court Motion Document

Download and/or View Victim Impact Statement

Community Resource Directory

Search | 211 Arizona

DHS-VINE is a free, confidential service that provides crime victims/witnesses, their family members, and victim advocates confidential notification of changes in custody status. 

https://vinelink.dhs.gov/#!/map

A Sexual Assault Nurse Examiner (SANE) exam is a specialized medical and forensic exam offered to people who have experienced sexual assault. It’s performed by trained nurses who focus on both the patient’s health and the careful collection of evidence. The exam begins with making sure the patient is medically safe, addressing injuries, and discussing options. The nurse then asks about what happened—not to investigate, but to understand what kind of medical care might be needed and where evidence may be found. With the patient’s consent, the nurse may collect samples (like swabs), document injuries, take photographs, and gather clothing or other items that could contain evidence. Every step is voluntary, and the patient can stop or skip any part of the process.

Beyond evidence collection, the SANE exam provides important medical care. This can include emergency contraception, STI testing or preventive medications, and treatment for any physical injuries. The nurse also offers information about reporting to law enforcement, but reporting is typically the patient’s choice unless certain mandatory-reporting laws apply. Overall, the goal of a SANE exam is to support the patient, tend to their immediate health needs, and preserve evidence should they decide to pursue legal action.

To schedule an adult SANE exam please call 928-524-4026 Extension 1.
For kids please call the FAC at 928-532-6047